Subject: Re: LSM Joining Case Test - Nabin Bhowmick
From: Nabin Bhowmick <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jan 2020 07:44:44 -0500

| | LSM Joining Case Test

Name | Nabin Bhowmick
E-mail | [email-masked]
Phone Number | (91) 9774661151
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Upon referring your recent email, we could see that you need the delivery of the ticket at the earliest in the Hotel which you're currently residing. Certainly its possible if you update the physical address in the below mentioned link:
http://www.viagogo.com/Help/76

Hence, you may also change your delivery address by signing in to your viagogo account, and locating the order under your "Purchases".

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service is all about providing the relevant information which is generally being inquired. In some cases, the cases gets resolved on first go. However, in some it leads to follow up depending upon the severity of cases received.

Great Customer Service or experience is similar to the above. However it differentiates on few points which are below mentioned:

1. Proactive Information.
2. Utilization of Strong/Power Words in conversation.
3. Assigning the cases to the right sections in case if its not related to the field which reduces the queue.
4. Product Knowledge and efficiency
5.  Active Listening and Appropriate response.
6. Time Management.

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