Subject: Re: refund delayed//6457046749
From: Inayat Ali <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 15 Jan 2020 05:08:14 -0700 (MST)

Hi Jessie 

Request raised to JIRA as instructed. 

Thanks 
Inayat Ali 

From: "Jessie Caparas" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 14 January, 2020 18:54:48 
Subject: RE: refund delayed//6457046749 

Hi Inayat, 

If CONLOC doesn’t process the RMA until tomorrow, go ahead and check if the correct items against each RMA has been created. Refer to the below screenshot. If the received quantity shows 1 that means it has been physically received in CONLOC. 

Using the below screenshot, raise a JIRA ticket, attach the below and ask the JIRA team to process the RMA noting that the items have been received, however, RMA is not reflecting as processed in HYBRIS. 

Let me know if any clarification is needed. 

From: Inayat Ali <[email-masked]> 
Sent: Tuesday, January 14, 2020 5:14 PM 
To: Ksaconloc Returns <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>; Suvadeep Saha <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: refund delayed//6457046749 

External email sender, please take precaution. 

Hi Team 

Please process the refund for Order (6457046749). As per the tracking id 45057893646 three items were delivered to the warehouse. 

Also, new RMA (23094308) was created to avoid any delay/confusion for which we have received acknowledgement as well,however, refund is delayed (refer to the attached). 

We look forward to hear from you soon. 

Thanks 

Inayat Ali 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 14 January, 2020 15:28:21 
Subject: refund 

Hi team. 

with reference to ticket id:374289 

Order Date : Dec 16, 2019 

Order ID: 6457046749 
Return Tracking ID: 45057893646 

Assistance Required: Process the refund as soon as possible. 

Initially the customer has created RMA for 6 items but he returned only three items and the same was confirmed by the warehouse but refund has not been processed, and we have created the new RMA for the three items and have raised JIRA as well but got no response. 

kindly do the needful. 

Regards 

Asjad 

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