Subject: RE: Refund Not Processed // 6458426968
From: Jessie Caparas <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 14 Jan 2020 13:27:26 +0000

Hi Inayat,

Refund is stuck in progress since only the below items have been received:

Create an RMA for the correct items received and raise to JIRA.

Before creating an RMA, ask JIRA team to delete the old RMA for you to create a new one with the correct items received.

Once the new one is created, let JIRA team process that RMA.

From: Inayat Ali <[email-masked]>
Sent: Tuesday, January 14, 2020 5:21 PM
To: Ksaconloc Returns <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed // 6458426968

External email sender, please take precaution.
Hi Team

Please process the refund for Order (6458426968). As per the tracking details all items were delivered to the warehouse.

The customer is chasing us on his delayed refund/my credit voucher.

We look forward to hear from you soon.

Thanks
Inayat Ali

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 January, 2020 15:42:08
Subject: Refund Not Processed // 6458426968

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Dec 27, 2019

Order ID: 6458426968
Return Tracking ID: 34155451014141
Assistance Required: need urgently process the RMA 23150095

Issue Description: As per Fetcher the return items has been delivered our warehouse, but as per hybris 2 items of below RMA has been processed and one is still showing submitted to warehouse, however the customer is confirmed he already has returned all items,
kindly confirm how many items did you receive ASAP,

Regards,
Ataullah

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