Subject: Customer claims of not for receiving the refund. // 6454027149
From: Mohammad Shafeeque <[email-masked]>
To: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 14 Jan 2020 05:12:06 -0700 (MST)

Hi Team, 

Problem Statement: Customer claims of not for receiving the refund. 
Order Date : Nov 26, 2019 
Order NO : 6454027149 
RMA: 23065722 

Assistance Required: Re-check of processing the refund. 

Issue Description: The refund has been processed on 12/02/2019 under RMA: 23065722 , but customer insists that he didn't receive the amount in his account , he provided statement as well. 
Kindly check and help us to resolve the case. 

Regards, 
Shafeeque