Subject: Activation of the Gift Card
From: Noor Alkatib <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>
Date: Tue, 14 Jan 2020 00:06:54 -0700 (MST)

Hi Team, 

Problem Statement: (Gift Card not activated) 

Ticket ID: 283639 

Assistance Required: Need Activation for the Gift Card of the customer. 

Issue Description: Customer Complained that her gift card with the number (1607735660611720000822159) and with the Pin Code(7463) for KSA -Max concept is not activated and she request an activation of 

this Gift Card . 

Note: She first raised her request on 27th Nov 2019. 

First i escalated it to the voucher request team on the same date.(27th Nov 2019) 

Later, I raise a Jira Ticket on 29th Nov 2019 with this URL: 

(https://landmark.atlassian.net/browse/REL-74305) 

Later on i send it to the voucher team on (Tue, 10 Dec 2019 at 9:24 AM) explaining that Jira unable to activate the Gift Card. 

Before the last i raise another Jira ticket under this URL: 

(https://landmark.atlassian.net/browse/REL-75639) 

Last esclation was to the DXBT team on (Fri, 20 Dec 2019 at 11:50 AM) 

The team is still working on it and suggest that to contact LMG Team and it has not been activated yet. 

Kindly check on this and do the needful. 

Regards, 
Noor