Subject: Customer received the order without being charged / 6453272236
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>, [email-masked]
Date: Fri, 10 Jan 2020 09:53:15 -0700 (MST)

Hi Team 

Problem statement : Customer received the order without payment 

Order ID – 6453272236 
Order Date 23-Nov-2019 
Tracking ID : 290065208187 

Issue Description:This order is cash on delivery which costs SAR 436.62 and the customer received it without payment as he was informed by the courier team that this order is paid online but as shown in Hypris it is not paid and this amount has to be collected from the customer .Please check that and advise on priority . 

Regards, 
ٍShakeeb