Subject: RE: Late Delivery
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, IranBudhathoki <[email-masked]>, Bsj Nf <[email-masked]>, Navaz Nt <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>, Noor Alkatib <[email-masked]>
Date: Thu, 9 Jan 2020 08:53:11 +0000

@IranBudhathoki<mailto:[email-masked]> @Bsj Nf<mailto:[email-masked]>

Are we going to reschedule the delivery?

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, January 8, 2020 11:20 AM
To: IranBudhathoki <[email-masked]>; Bsj Nf <[email-masked]>; Navaz Nt <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Urvika Chaudhary <[email-masked]>; Noor Alkatib <[email-masked]>
Subject: Late Delivery
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number 6456924421, the order was placed on 15 Dec, as per the BS delivery date it suppose to deliver on Dec 18. However, the order status is still SUBMITTED_TO_WAREHOUSE.

Agent has already escalated the case but we didn't receive any update from the concern team. We request you to look into this concern and expedite the delivery date as customer is chasing us for his order.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Noor Alkatib" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 11:37:51 AM
Subject: Late Delivery

Hi Team,

With reference to the order number:6456924421
Item ID-154563090

Customer placed this orders on 15-Dec-2019 . Customer was supposed to receive his order on Dec 18, 2019. However,  the customer didn't  receive his order till now which is a WWD order.

We first  escalated this case on 23 Dec 2019 . Customer contacted us on 23 Dec 2019.  We escalated it secondly on 27 Dec 2019  without any answer from the warehouse. Customer is now chasing us for his order.
 Note: the customer is raising this issue for the first time .
Customer is shopping with us since 2019  and has a total of 4  completed Orders with us valuing a total of SAR 2316.9.

Please check and arrange a delivery ASAP. Thank you for helping us close this case.

Regards,
Noor

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