Subject: Re: LSM Joining Case Test - Ibtesam Zaidi
From: Ibtesam Zaidi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jan 2020 03:25:07 -0500

| | LSM Joining Case Test

Name | Ibtesam Zaidi
E-mail | [email-masked]
Phone Number | (110025) 9557934362
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Hi,

customer want his ticket at the hotel, So he can update the address by using link .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is like you are giving the service to the  customer without  more effort like you are doing your job as same as you did yesterday , where customer is also satisfied with resolution.

Great customer service is like where you take initiative from your side,  you need to own the cases to get the better scores and always tells to the customer that we are always here to assist you. So that customer will also give the better scores with the appreciation.

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