Subject: RE: Extra amount received 6459000845
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Musaab Anesi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 9 Jan 2020 08:06:21 +0000

Hi Seeta,

Please get a screenshot of the customer’s account showing that SAR 888.30 has been refunded to check further on this.

From: Seeta Seeta <[email-masked]>
Sent: Thursday, January 9, 2020 9:51 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Musaab Anesi <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Extra amount received 6459000845
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to ticket number 392784, customer contacted us via chat and informing that he placed the return request for 2 items and as per that she suppose to recieve SAR 89.01. However customer is claiming she checked her account and SAR 888.30 has credited in her account which was the total cost of her order.

Could you please look into this concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 8, 2020 2:45:15 PM
Subject: Refund

Hi Seeta.

Regarding to the order number 6459000845. Customer placed return request for two items with refund value of SAR89.01 , However,  As per customer she went to bank and checked her account and she found that her account was credit with SAR888.30  which is the whole amount of the total order value .
Please look in to this concern.

Thanks&Regards.
Musaab Hussein.

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