Subject: Re: No response from warehouse team
From: Apoorv Joshi <[email-masked]>
To: Piyush Mani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 8 Jan 2020 17:55:32 -0700 (MST)

Hi Piyush, 

Create an RMA for the missing item without tracking and raise Jira for refund. Make sure to attach the blanket approval. Once refund is processed, inform the customer and close the case. 

Regards, 
Apoorv 

From: "Piyush Mani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, January 8, 2020 4:08:11 PM 
Subject: No response from warehouse team 

Hi, 

With reference to case number: 302155 

Order number: 6454656965 

Customer is reporting not receiving this item: 157805619 - - Flormar True Colour Dipliner. Please partially cancel this item from your end. Value of the item is SAR 13. 

This case is escalated to warehouse team for 4 times but they are not responding. 

Regards, 
Piyush