Subject: Re: Damaged product
From: Apoorv Joshi <[email-masked]>
To: Asjad Hussain <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 7 Jan 2020 18:01:50 -0700 (MST)

Hi Asjad, 

This is a WWD item, ask customer to share the images of the damaged item if the customer have not shared them already. If the customer has already shared them, please escalate it to the concerned WWD WH from the matrix along with images and ask them to arrange a collection with customer for a return for a refund. 

Regards, 
Apoorv 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, January 7, 2020 12:03:26 PM 
Subject: Damaged product 

Dear Team – 

with reference to ticket id: 237600 

Order item received with damage condition and Customer requesting to exchange the product asap 

Kindly look this below statement and give priority to this case. 

With reference to order ID: 6446737543 

Item ID: 160671200 - - Giggles Toby Bassinet with Rocking Function 

Customer claiming that he has received a damage product and want exchange or return the product. 

Regards 
Asjad