Subject: Refund- 9764868500
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, ali inayat <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 7 Jan 2020 04:03:03 -0700 (MST)

Hi Malik, 

With the reference to order number : 9764868500, customer placed the order on Dec 20, 2019 and he cancelled the order. But the refund was initiate in RV 9764868500_v64829185_c-32213-74137 and we have already deactivated the voucher. Now customer is asking for bank refund so could you please check from your end if we can refund the amount to his same payment method. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "ali inayat" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, January 6, 2020 6:46:18 PM 
Subject: Refund- 9764868500 

Hi Team 

Please assist on the below case: 

The customer cancelled his order (9764868500) and a voucher was issued to him basis on his purchase value. He highlights voucher is not required as he has no plans to purchase anything in near future. Hence, request to get refund instead of a voucher. It was a pre-paid order. 

Case was escalated to Concept Head for (refund approval) and Jira for (coupon deactivation). Both the activities completed successfully. 

Date of Order: 20th Dec'19// Splash//UAE (Case id# 356899) 

Please process refund of AED 45.00 to the customer. 

Thanks 
Inayat Ali