Subject: RE: No response from WWT Babyshop team
From: Mohd Imran <[email-masked]>
To: Vaibhav Ohri <[email-masked]>, Kiranraju Nair <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ashish Karini <[email-masked]>
Date: Sat, 4 Jan 2020 12:24:14 +0000

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Kindly confirm the status of this pickup.

AWB # RP1221000842

Regards
Imran

From: Urvika Chaudhary <[email-masked]>
Sent: Friday, January 3, 2020 12:28 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Joshi <[email-masked]>
Subject: Fwd: No response from WWT Babyshop team

External email sender, please take precaution.
Hi Team,

Please look into the below case.

The customer complained about receiving a damaged item. The customer is requesting either to return or exchange this.
The case has been raised to the WWT team. However, no response has been received.

Kindly assist.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 1:43:57 PM
Subject: No response from WWT Babyshop team

Hi,

With reference to case number: 354853

Order Date : 16 Dec 2019

Order ID: 9764504168
Tracking ID: 201912171896372
Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that he received the item on 18/12/19 but the item which they received is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

This case has been forwarded to WWT Babyshop team for 3 time but they are not responding.

Kindly look into this case and assist me.

Regards,
Piyush

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