Subject: Product information
From: Shivani Rani <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 3 Jan 2020 02:33:27 -0700 (MST)

Hi Team, 

Ticket number: 378399 
Problem Statement: Product information 
Order Date : Dec 25, 2019 
Delivery Date: Dec 30, 2019 
Order ID: 6458219807 
Store code: Babyshop21035 
Tracking ID: 645821980722999991 
Assistance Required: Need information regarding the product 

Issue Description: Customer placed an order for the item # Juniors Shopping Cart Playset and according to the description on the website, it comes with a trolley handle along with a sensor that activates music and light upon touch. 

But customer did no able to find the specification in the baby cart. 

The name of the item is #158352368 - Juniors Shopping Cart Playset and cost of the item is SAR 44 

We have already escalated this case to concern team on 31 Dec, 2019 but did not get any response. 

Kindly check and update how to use the baby cart to get the music and light upon touch. 

Thank you for your help. 

Regards, 
Shivani