Subject: Re: LSM Joining Case Test - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Jan 2020 02:50:02 -0500

| | LSM Joining Case Test

Name | Mohit Sharma
E-mail | [email-masked]
Phone Number | (+91) 8826123473
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I am selecting Blurb 1 because it has welcome script, empathy, acknowledgment and details of sender.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Replying to query or concern may be good customer service. We can also say responding to queries or concerns as per SOP may be a good customer service.

While providing solution to customer over a single conversation as per SOP and in polite way may be considered as great customer service.

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