Subject: Re: LSM Joining Case Test - Rishabh Gupta
From: Rishabh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jan 2020 02:35:45 -0500

| | LSM Joining Case Test

Name | Rishabh Gupta
E-mail | [email-masked]
Phone Number | (91) 8527684076
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select the blurb 1 because it gives adequate information about the  customer's query. The information provided to the customer is precise and also it ensures the customer's correct delivery address by cross checking with the customer itself. Additionally , we can also ask the exact location of his hotel so that we can directly deliver the tickets to his hotel.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me difference between good and great customer service are
Good customer service could be asking the customer's requirement and providing the service to the customer in the given time. Great customer service could be greeting the customer , observing his requirements keenly and providing the service prior to the deadline.
In great customer service we can ask for the feedback after the service is provided to the customer and can also ask for providing the ratings. For example the star ratings.
But in good customer service we might skip this task and can just inform them by providing the  message to them.
In great customer service we can contact the customers repeatedly and can ensure that their issues are resolved or not,But in good customer service we can message them once and ask them to contact us if the  issues are present.

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