Subject: Re: LSM Joining Case Test - surabhi sharma
From: surabhi sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Dec 2019 06:53:30 -0500

| | LSM Joining Case Test

Name | surabhi sharma
E-mail | [email-masked]
Phone Number | (91) 9354366383
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 is more elaboratory defined with all the required information and details. Blurb 1 was also specified in a good way but e-ticket option was not there in it.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service executive cannot provide all the necessary information regarding an issue or query while the great one would assist the customer in a much more accurate way.
A great executive can resolve the issue as early as possible.
A good executive cannot communicate very effectively.
A great customer executive can fix the issue on permanent basis so that the issue would not arise again.

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