Subject: Re: LSM Joining Case Test - VINAY SHARMA
From: VINAY SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Dec 2019 05:03:38 -0500

| | LSM Joining Case Test

Name | VINAY SHARMA
E-mail | [email-masked]
Phone Number | (+91) 7248199963
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This blurb is sufficiently informative for the customer for the solution to his problem. The customer representative had clearly understood the problem and had asked all the required question need to confirm the Order. The representative had also give the surety about reaching the order on time and in a proper manner. In case of asking the name of the customer the representative could have confirmed by saying " Sir, as I can see your name is XYZ" because that sounds much polite and positive. And at last the Representative should add a ending line by wishing the customer a good time at the event.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Th customer service should be in a polite tone. The customer representative voice should be at low pitch and the words should be clear so that the customer could understand properly. The customer representative should understand clearly  the problem of the customer and should give a clear shot solution to the query.

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