Subject: Re: LSM Joining Case Test - DEEPAK SHARMA
From: DEEPAK SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Dec 2019 02:55:58 -0500

| | LSM Joining Case Test

Name | DEEPAK SHARMA
E-mail | [email-masked]
Phone Number | (+91) 9621891856
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The Customer Service Representative is providing an appropriate solution and is rechecking the address with politeness.This will make the customer happy with the thought that the CSR is paying close attention to his need.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good- Wish you a happy birthday

Great- wish you a happy birthday with a cake as a surprise.

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