Subject: Re: LSM Joining Case Test - Samrat Kaushik
From: Samrat Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Dec 2019 03:53:20 -0500

| | LSM Joining Case Test

Name | Samrat Kaushik
E-mail | [email-masked]
Phone Number | (91) 9911772033
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In terms of assistance Blurb2 is more descriptive . And Instructions are user friendly , as per my suggestion at the beginning of the resolution to the customer there should be some acknowledgment to the concern like , I can Understand or Certainly i will help you out with the issue, Empathy was missing.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service where we resolve the issue promptly within the given time frame.

Great Customer Service where we not just give resolution we give personal attention even after resolution we summarize and constantly giving services from time to time without waiting for any complaint raised by the customer. So that it would be a lasting experience for him.

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