Subject: RE: [#358023] - Conversation with User
From: Jessie Caparas <[email-masked]>
To: Qazi Mohammed <[email-masked]>, Centrepoint <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Anwar Abdullah <[email-masked]>
Date: Thu, 26 Dec 2019 06:44:05 +0000

@Seeta Seeta<mailto:[email-masked]> @Urvika Chaudhary<mailto:[email-masked]>

Please coach the below agent

From: Qazi Mohammed <[email-masked]>
Sent: Thursday, December 26, 2019 10:33 AM
To: Centrepoint <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Anwar Abdullah <[email-masked]>
Subject: RE: [#358023] - Conversation with User

Dear Team,

As per hybris order status is customer picked up completed.
Before raising query please cross check case history.

Dear @Mustehsan Siddiqui<mailto:[email-masked]>,
FYI.

Regards,
Mohammad Qazi
Centrepoint KSA
Mobile: +966 540225824
Extn:3540

From: Centrepoint [mailto:[email-masked]]
Sent: Thursday, December 26, 2019 5:23 AM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#358023] - Conversation with User

External email sender, please take precaution.
Please take a look at ticket #358023<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/358023> raised by Sailing Beer ([email-masked]<mailto:[email-masked]>).

Hi Team,

Problem Statement – Late shipment
Order ID – 6452974330
Tracking ID : 645297433023999991
Assistance Required – Need urgent shipment

Order was placed on: 22-Nov-2019 ,However. Customer wants to cancel this order and get his refund back. As per hybris the status sill showing that ready for pick up  , So kindly cancel this order and process the refund for the customer ASAP.

Regards,
Ammar Ali

358023:1125156
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