Subject: Re: LSM Joining Case Test - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Dec 2019 04:32:05 -0500

| | LSM Joining Case Test

Name | Ankit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8826418401
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected this Blurb 4 because I ensured  the customer that you will get your tickets on  time for the event once you  provide us with an address in |CountryNameOrCityName|.Even, You can update the address on your account by using this link http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account, and locating the order under your "Purchases" because you  will be travelled  in two days for this event which is very important to us.Once you get this, we as a customer care representative will ensure to the seller that our customer is so important and more valuable so please sends out the tickets asap to the new address. Once seller got the customer tickets confirmation, Seller will be shipped with tracing details and you will get notified by email that your tickets shipped to delivered address along with the link so you could track the order.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service is just fulfill the roles and responsibility of the job but on the other hands, great customer service is to enjoy the customer issue in real scenario and give the best resolution by followed the right methods , tools and policies of the company. Great customer service is so important now these days  because customer customer is everything for the company so we can,t depend  on  good customer service

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