Subject: Re: LSM Joining Case Test - Srikrishna Kumar
From: Srikrishna Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Dec 2019 04:16:38 -0500

| | LSM Joining Case Test

Name | Srikrishna Kumar
E-mail | [email-masked]
Phone Number | (+91) 9555223779
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I'd like to select 2ND blurb because in 2ND blurb the customer care representative is guiding the customer very politely and he is helping the customer in maintaining his patience. Now a days, everything is online. So, representative of the company is guiding the customer that in the case He/She is traveling outside to his town, he/she can change the address and get the ticket on the mentioned address.
I would like to add a piece of information information in 2ND blurb, about the address from  where it is delivered. Customer care representative should also say thanks for giving an opportunity to serve her.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service can gratified the customer. But a great customer service can not only gratified the customer, but also make the customer to come again to him in future. Because a business runs on repeated customer. A good customer service solve the problem of a customer, while a great customer not only solve the problem of customer, but also make the customer smile with his services. A great customer service provider representative never become rude with his customer, even in the case if customer is very irate. A great customer service  company put himself in the shoes of the customer and try to know what exactly a customer wants. Customer service is the way by which we can keep the loyalty of the customer by making them feel that customer is a king.

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