Subject: Fwd: Japanese Language Test - Kashif Iqubal
From: Urvika Chaudhary <[email-masked]>
To: tasuku yamamoto <[email-masked]>, sadaf jamil <[email-masked]>
Date: Fri, 20 Dec 2019 20:53:16 -0700 (MST)

Please evaluate this candidate 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "CHANDAN Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, December 20, 2019 6:29:37 PM 
Subject: Japanese Language Test - Kashif Iqubal 

		Foreign Language Screening Test 	Name 	Kashif Iqubal 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will check and apologize him and I will try my best to get pizza delivered as soon as possible and send mail to him writing that this mistake will not be repeated again in future so you are requested not to forget to order again 
Thanks 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Kashif Iqubal, I have completed my graduation form Mazharul Haque university Patna Bihar after that I came to Delhi and started learning Japanese Language and completed JLPT N3 in Delhi and after that I got study viza for Japan so I cam Japan and completed one year Japanese Language and passed JLPT N2 and I got work here in Japan so now I am doing my job as Japanese Language interpreter and translator 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	事業界においてはお客様が神様のようです。お客様がいらっしゃっている限り、企業もあるわけです。お客様を大事にしなければなりません。私から言わせ頂きましたら良い接客態度と最高接客態度との違いはほぼありません、でもちょっとだけ違いがあります。最高接客態度は良い接客態度より一番上級のレベルです。 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	私はお客様に対して特に日本人お客様に対して態度とマナを日本にいているうちに身に付けました。 
お客様の苦情が出て来たら取り早く解決する方法を探すこと 
分からないことがありましたら上司と先輩に聞くこと 
お客様に対して尊敬語と謙譲語を使うこと 
お客様が怒っているにも関わらず、良い態度を取ること。 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	日本の大都市大阪 
私は今まで大勢の都市と町を訪ねて経験したことがあります。でも日本の大都市大阪は感激ほど賑やかで綺麗な町です。大阪の特徴は東京より住みやすいし物価も東京ほど高くないです。 
季節もインドのデイリーとほぼ同じです。大阪のたこ焼きとお好み焼きは外国人観光客にはとても有名です。 
是非日本を訪問する機会があれば大阪を忘れずにお足を運んで頂きたいんです。 
以上でございます。