Subject: Re: LSM Joining Case Test - Naman Agrawal
From: Naman Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Dec 2019 05:26:56 -0500

| | LSM Joining Case Test

Name | Naman Agrawal
E-mail | [email-masked]
Phone Number | (0091) 9958320801
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Because it's specific to the customer's needs as he wants his tickets at his hotel address, and this blurb complete his request.
I'll add this line at the end to give a polite touch in his whole customer experience(because a good starting and ending gives a good impact on the customers mind towards the customer care executive)  :-
"I hope this answers your question and you have a great time at Lady Gaga!"

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is that in which the customer care executive tries to to help customer but if he gets any problem in between, he asks customer to wait for resolution for some time or days. But the great customer service is that in which the customer care executive tries his best to satisfy the customer with his needs in one call, if he get any problem, he transfers the call or chat information to senior as soon as possible and also give senior a short info about the customer so he don't ask again about the customer's query to the customer and give resolution as soon as possible.

| |

You can edit this submission and view all your submissions easily.