Subject: FW: [#335677] - VERY URGENT - Wrong order received 9763569992 Luminita Moise Al Hajj
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>
Date: Wed, 18 Dec 2019 06:58:59 +0000

Hi Seeta and Urvika,

Here is another email from Abhishek Sisodia.

This kind of email is very unprofessional and I need coaching and both verbal warning provided to this agent.

From: Deepak Damodaran <[email-masked]>
Sent: Tuesday, December 17, 2019 10:24 PM
To: Centrepoint <[email-masked]>; Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; [email-masked]; Shipa Delivery Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Vishwajeet Singh <[email-masked]>; K Nayan <[email-masked]>; Sanjana Suresh <[email-masked]>
Subject: RE: [#335677] - VERY URGENT - Wrong order received 9763569992 Luminita Moise Al Hajj

Hi Priyanka,

Please update regarding the mail as the customer has not received the full 05 packages .

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 17, 2019 9:35 AM
To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Shipa Delivery Support <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#335677] - VERY URGENT - Wrong order received 9763569992 Luminita Moise Al Hajj

External email sender, please take precaution.
So do i always need to circle around warehouse team and delivery team and both of your teams drags any responsibility of missing items in shipment.

@deepak<mailto:[email-masked]>  Please clarify for once whom do we have to consult when items are missing from shipment you or delivery team who just says we delivered what we have got.

Please resolve this issue asap.

Thanks & Regards
Abhishek Sisodia
On Tue, 17 Dec at 12:25 AM , deepak damodaran <[email-masked]<mailto:[email-masked]>> wrote:
Hi Support Team,

Regarding the below order we have shipped the shipment in 05 Packages . So the customer supposed to receive 05 Packages from the courier partner .

@[email-masked]<mailto:[email-masked]>

Kindly update.

FACILITY
LANDMARKEXTERNALKEY
ORDERNBR
BILLDATE
STARTTIME
ENDTIME
CONSIGNEE
CONSIGNEEPHONE
CONSIGNEESTREET
CONSIGNEEADDRESS
CONSIGNEETOWN
CONSIGNEEAREA
NEARESTLANDMARK
CONSIGNEECODE
CONSIGNEEZIPCODE
CONSIGNEECOUNTRY
PIECES
COD_AMOUNT
ITEM_DESC
CHARGEABLE_WEIGHT
SHIPPER
EU
S000338333509
9763569992
12/8/2019
12/8/2019
12/9/2019
Luminita Moise Al Hajj
9.71507E+11
The Greens  Al Dhafra
Al Dhafrah 1 Bldg  Street 3  Apt G011
Dubai
Greens
Greens
8.80503E+12
04-1-2-380
AE
5
0
Fragile
23.5413
SHIPA

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 16, 2019 12:57 PM
To: Con Loc <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#335677] - VERY URGENT - Wrong order received 9763569992 Luminita Moise Al Hajj

External email sender, please take precaution.
Problem Statement: Missing Items from the shipments {Ordered-04/Recieved-01}

Order Date : 07-Dec-2019
Order ID: 9763569992
Tracking ID: S000338333509

Assistance Required: Sort out this issue of missing items by clearing the air of delivered items

Issue Description: Customer claims, she has NOT received 01 of the item as per the ordered quantity of 4 for her order number 9763569992

Mistake as follows:
- Ordered 04 quantity of "161773403 -- Textured 2-Piece Curtain Set with Metallic Eyelets - 260x135 cms " - - Received only 1

Thanks & Regards
Abhishek Sisodia
On Fri, 13 Dec at 1:00 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #335677<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/335677>

Problem Statement: Missing Items from the shipments

Order Date : 07-Dec-2019
Order ID: 9763569992
Tracking ID: S000338333509

Assistance Required: Sort out this issue of missing items by clearing the air of delivered items

Issue Description: Customer claims, she has  NOT received 01 of the item as per her order number 9763569992
​
Mistake as follows:
- Ordered 04 quantity of "161773403 -- Textured 2-Piece Curtain Set with Metallic Eyelets - 260x135 cms "
- Received only 1=01

Thanks & Regards
Abhishek
On Thu, 12 Dec at 9:26 PM , Lumi <[email-masked]<mailto:[email-masked]>> wrote:
Dear team,

My order says clearly set of 2, whereas I received singles, in which dimension other than earth does that equals to same order?

Mistake as follows:
- I ordered textured 2 piece curtain set with metallic eyelets, 260x135 cm in grey colour, 4 sets
- I received Eniwa Curtain metallic Eyelets 135x260 but 1 PC set

335677:1125156
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335677:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com