Subject: Re: LSM Joining Case Test - Gaurish Singh
From: Gaurish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Dec 2019 06:02:06 -0500

| | LSM Joining Case Test

Name | Gaurish Singh
E-mail | [email-masked]
Phone Number | (91) 9801522001
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me this is the best blurp because in this everything is mention properly.Firstly, the customer executive assured  that the customer will get the tickets on time for the event,after that the executive asked for the new delivery address and in case,in future,if the customer faces any new query regarding "delivery address change" then the customer doesn't need to call us again because our representative had told him the ways through which they can do by their own.After that our representative told the customer that he will receive all the updates through his email. And the last thing is that our customer representative had told to thecustomer to inform to the hotelier so that someone can pick his tickets and this can be also for the security reasons which is very important.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The big difference between the good and great customer service is how the customer executive communicate to the customer and how quickly he understand and  resolve the problem or concern of the customer.Apart from this there are many different qualities to provide great customer service,one of them be like to show empathy instead of showing sympathy.

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