Subject: Re: LSM Joining Case Test - vivek jha
From: vivek jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Dec 2019 05:40:57 -0500

| | LSM Joining Case Test

Name | vivek jha
E-mail | [email-masked]
Phone Number | (+91) 9560773008
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | IN this blurb ,firstly we are confirming customer details so there is less chance of mistake in customer address and another details,and in this blurb we can ensure to customer by the giving  tracking details and other details in this blurb we give assurance to customer and in this blurb statement show willingness to help.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.Good customer have mind set and  he depends his mood  so his feedback depends his mind and mood and also this type of customer  has  less process knowledge but other side the great customer has good process knowledge and they give fair judgement .
2.Good customer only  wants his resolution but great customer  wants his resolution and also those customer  also find the executive skills and communication skills  and willingness to help.
3.Good customer does't give fair judgement but great customer gives fair judgement.
4.Good customer  makes Hyper for his resolution but the great customer keep cool and calm.

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