Subject: Re: LSM Joining Case Test - Ajay kumar
From: Ajay kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Dec 2019 03:04:48 -0500

| | LSM Joining Case Test

Name | Ajay kumar
E-mail | [email-masked]
Phone Number | (91) 8860791767
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | it answers all the ch concern and ensures FCR. Call closing could include statement that makes ch feel valued
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer experience focuses more on the existing ch provinding the right service,going an extra mile to delight our customer. You actively listen to what ch is saying, address their baggage , respond appropriately and empathy should be heartfelt. Wherein good customer experience includes the same thing but they are not coming from the heart. It's more from the tick-mark activity. Great customer exprience need our associate to stay cheerful on call and thus elevate the customer experience.

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