Subject: Re: LSM Joining Case Test - Raisuddin NA
From: Raisuddin NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Dec 2019 03:30:10 -0500

| | LSM Joining Case Test

Name | Raisuddin NA
E-mail | [email-masked]
Phone Number | (+91) 9990934971
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | i was requested from buyer that he wants us to send his tickets to hotel address where he is staying. now i have selected Blurb 4 because in that we have asked for more information how we can send the tickets to buyer which is an apposite answer in that. we have asked for the complete address so which we can send that to the correct and buyer gets his tickets on time. buyer could track his courier this way he can expect the delivery. because we are committed to our values which are safe, secure, guaranteed.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good service is that when we get a concern or query from our client or buyer and we give them a resolution which okay to them.
Great services are those in which we hear the concern and give the resolution with proper guidelines like if the problem persists so how client or buyers can come over. also we should share the proper information how our client or buyer come back in the same person contact he/she was assisted by.  this way we can differentiate between good and great custom service. because customer satisfaction is vital for any company therefore we always should go an extra mile to earn custom satisfaction.

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