Subject: Arabic Language Test - Mohamed Abbas
From: Mohamed Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Dec 2019 09:17:16 -0500

| | Foreign Language Screening Test

Name | Mohamed Abbas
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello sir...
This is Mohamed ...
I am really sorry ,  I made a very big mistake , I give my executive a wrong address that is why he late ...
Now I will send the order for again with in 20 minutes with especial hot chocolate from my side only as a gift...
So please accept my apologies and wait for my executive call ... Thank you with respect

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Mohamed Abbas from Sudan 25years old  I completed my degree before 2month ,b.com (computer)
I work before and I am working on call center now sales department  we are selling SIM cards with promotional offers .
I am looking for a good job with good salary for personal reasons.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

دائما حاضر عند الاتصال او في حاله التواصل بالرسائل
لا يمكن أن يقوم بالشراء من مندوب آخر في أي حال من الاحوال يساعدك علي تقديم الخدمه له بكل الطرق

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

الاخلاص
التفاني في العمل
الانتظام في المواعيد
العمل مع المجموعة

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

ذهبت الا مدينه اجمير في شمال الهند  في فصل الخريف تحديدا  وكان الجو جميل وكانت المدينة ممتلئه بالسياح ...
وكان هنالك مدينه صغيره فوق الجبل
كانت رحله موفقه وممتعه واعتقد انني سوف اعود قريبا لها

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