Subject: Re: LSM Joining Case Test - Rajat shukla
From: Rajat shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Dec 2019 02:40:59 -0500

LSM Joining Case
Test

Name

Rajat
shukla

E-mail

[email-masked]

Phone Number

(011) 8130699901

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Ammendments

Branding/Salutation

1-Thank you for contacting us and enquiring about....

2-Appropriate closing of the email, proper greetings.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is following the parameters/guidelines
designed by the orgnization when answering/handling the customer.Effective
listnening,probing, setting expectations etc are the key ingrdients of good
customer Service.

However when you have done everything what is mentioned above but you are also
able to leave a ever lasting impression on the customer with wherein customer is
not only pleased to share his feedback about the conversation/help he had from
us but he is so overwhelmed that he is going to be a loyal customer and promotes
our brand too.

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