Subject: Arabic Language Test - haedar mohammad
From: haedar mohammad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Dec 2019 05:11:01 -0500

| | Foreign Language Screening Test

Name | haedar mohammad
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

ishould solve this problem fast  after his calling i should give him reason that make him satisfied
first of all i appoligize then i give him some reason  maybe the corrire had accident and he will late 15 minutes and offer to him something like another piece on free
we should not make our customer angry
we should alway making them satisfied and happy to deal with our company
it means in this situation i must make him feel like we are  a family and iam very sad because what happen and look for any step change him to satisfied

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

i gartuated fromform economic business administration in tishreen universty
iworked as a head of employee affaies section in soicial affairs to 7 years
i worked as asuperviser in tawfiv hammoud center for refugees relife  for 1 year
i have many skills got it by following courses
strategic planning  course
course in negotiation
course on conducting meeting
crisis managemet in wars
minor business management in the state of india

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

يختلف العميل الجيد عن العميل الممتاز
الاهتمام بالعميل الافضل يكون اكثر من العميل الجيد لانه يكون  التوجه لديه في الشراء لشركتنا اكثر من العميل الجيد لذلك  نميزه بالعروض والتخفيضات اكثر من غيره
ونبلغه عنها مباشرة

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

لانني تدربت وحصلت  على شهادات تعطيني مهارات في التعامل مع العملاء دورات في فن التفاوض وادارة الاجتماعات
ولدي خبرة سبع سنوات مدير للشوون الادارية
ولدي دورة بالاعمال الصغيرة من معهد نيسبود  نويدا عام 2015

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

اريد ان احدثكم عن دمشق عاصمة الياسمين

دمشق اقدم عاصمة بالتاريخ

هي عاصمة سوريا
فيها الجامع الاموي القديم وفيها المدينة القديمة
مدينة تضج بالحياة
الشوارع ةالناس كل شيء فيها يحكي قصص رائعة
فيها ساحات واماكن قديمة هي تجمع بين العراقة والتطور العمراني
هي العاصمة السياحية والثقافية
فيها شوارع الياسمين
وساحة السبع بحرات المشهورة
وابوابخا السبع القديمة

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