Subject: Re: LSM Joining Case Test - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Dec 2019 07:22:51 -0500

| | LSM Joining Case Test

Name | Ankit Sharma
E-mail | [email-masked]
Phone Number | (91) 9717554059
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I will choose blurb 2, because as per the customer he wanted to make sure that he receives his tickets within 2 days as he will be travelling for the event after that. So this blurb answer all the queries of the customer as it is mentioned in the blurb that the customer can update his travel address to make sure his tickets deliver at the right place.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In customer service profession, good customer service is the only way to keep your customer happy. Understanding your customer requirements and act upon it, to give the best possible solution is called good customer service. However, putting yourself in customer shoes and feel what he is going through and personally taking initiatives to help your customer out of the situation is called great customer service.

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