Subject: Re: LSM Joining Case Test - Nishant Mishra
From: Nishant Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Dec 2019 06:19:18 -0500

| | LSM Joining Case Test

Name | Nishant Mishra
E-mail | [email-masked]
Phone Number | (91) 8299083836
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The tone of the feedback provided in BLURB 4 can be a little more friendly and any salutation to the customer seems to be missing.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The major difference between good and great customer service would be the quality of the solution provided to the customer. As in the customer should be convinced that the representative is able to understand their issue and is willing to provide them with the best possible solution.
Great customer service includes providing the customer with the solution in as less time as possible and In a simple language that is easily easily understood by the Customer.
The Customer service executive should be a good Listener and should have a positive approach towards solving the Queries with Patience.
Great customer service also includes The quality where the Customer executive should have Alternative solutions on hand to provide to the Customers regarding their Queries.

| |

You can edit this submission and view all your submissions easily.