Subject: Re: LSM Joining Case Test - Akansha Saxena
From: Akansha Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Dec 2019 03:28:55 -0500

| | LSM Joining Case Test

Name | Akansha Saxena
E-mail | [email-masked]
Phone Number | (+91) 8860012818
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select the option 1 as it gave the customer the assurance that he or she will recieve the tickets near to the event date moreover address of the customer is also confirmed. adding to this information about the eticket download should also be given.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is only addressing to the customer querry however great customer service is about the proactive service given to the customer to all his concerns for presales and post sales services as well. Great customer service provides the quality along with the customer retention as well.

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