Subject: Re: LSM Joining Case Test - Vijay Kumar
From: Vijay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Dec 2019 02:31:33 -0500

| | LSM Joining Case Test

Name | Vijay Kumar
E-mail | [email-masked]
Phone Number | (+91) 9628680217
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected blurb 1 because it's showing that we are glad to help customer and it has complete probing through that we can understand what customer exactly want and in that blurb it has been tried make customer comfortable and also the answer is trust worthy , after reading this customer will feel we are understanding his needs and expectations and customer would be a long time customer because when we get any query from customer first we should make customer comfortable and customer should feel we are totally dedicated to him , We would always there to him and provide exceptional service and support.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In my opinion good customer service would be like when customer connected to customer support and he resolved his query but great customer service would be an exceptional customer service like when customer connected to customer support first support executive should make comfortable and resolve his query and make him delighted and should win customer  trust because when customer trust on he will not leave you , the main motive of great customer service to exceed the customer by providing them professionalism and high quality service and assistance before , during and after customer requirements are met.

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