Subject: Re: LSM Joining Case Test - Surbhi Vats
From: Surbhi Vats <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Dec 2019 06:49:36 -0500

| | LSM Joining Case Test

Name | Surbhi Vats
E-mail | [email-masked]
Phone Number | (+91) 8979244677
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In Blurb 3 the communicator has stated his point by being precise and clear and at the same time the communicator is polite to the customer. He knows what to say and how to say.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The primary difference between good and great customer service is one deals inn customer satisfaction while later motive is to keep the customer loyal. Good customer service talks about customer satisfaction while great customer service focuses on retaining the cutomers forever.

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