Subject: Re: LSM Joining Case Test - SHASHANK ADITYA
From: SHASHANK ADITYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Dec 2019 03:16:53 -0500

| | LSM Joining Case Test

Name | SHASHANK ADITYA
E-mail | [email-masked]
Phone Number | (201301) 9572424314
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I chose this blurb because the customer has been given good news about his tickets been confirmed, this builds a trust in customer for the service that he is been provided. Secondly, his address has been confirmed by the agent, by acknowledging him. Also at last, he was wished by the agent to enjoy the show, which shows pleasantry given to him.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

If we rate customer experience on a scale of 1 to 5, then 4 will be good and 5 would be great. The service provided to customer should always be of level 5.

Good customer service often makes customer satisfying behaviour, but a great service makes his trust on the organisation more stronger and he believes that services given in future would also be perfect.

Good service lacks moral support, empathy, and pleasantries. While a great service has all of these.

Also good services does not bound and gather people so much, which the great services do.

| |

You can edit this submission and view all your submissions easily.