Subject: Re: LSM Joining Case Test - Rachit Sharma
From: Rachit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Dec 2019 05:32:04 -0500

LSM Joining Case
Test

Name

Rachit
Sharma

E-mail

[email-masked]

Phone Number

(91) 9958441820

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected Blurb 4 because they have provided alternate solution to the customer.
The first rule of thumb is never ever say "NO" to any customer. We as should
always empathise with them and provide them alternate solution to their
problems.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means you have given the relevant
information that customer ask for.

A great customer service means not only you've provided customer with the
relevant information but also provide them with some additional information so
that they'll not face the same problem again and can solve them on their own on
the basis on the links or any other helpful guide that you have provide
them.

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