Subject: Re: LSM Joining Case Test - Sagnik Ghosh
From: Sagnik Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Dec 2019 02:15:39 -0500

| | LSM Joining Case Test

Name | Sagnik Ghosh
E-mail | [email-masked]
Phone Number | (+91) 7838810539
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 is the most appopriate blurb in the given situation. It takes care of all the concerns that the customer has, including why the tickets were not sent out and if he could get it at the hotel.
In addition to this, I might as well add a person element to the email to make the customer feel that this is not another system generated email and might add something as follows at the email closing.

Have a safe trip and enjoy the show!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer service is the backbone for any good and services organisagtion.
Good customer service can be as basic as reponding to the customer in a timely fasion but the way to great customer service is going the extra mile. There are a few simple things that can be done to move from good customer service to great customer service.
To start with we need to understand that affect that the issue has on the customer, from a business poin of view,  it can be performance issue due to which the  order may be delayed or a service was not ptrovided, but there most often is a person problem attached to the problem as well. For great customer service we need to identify the personal problem and adress that in order to deliver great customer service.
Empathising with the customer is a great way to build a connect with the customer. If the customer belives that we can understand what the customer is going throug. the customer is more likely to be a returning customer.
Also, taking ownership plays a vital role in how the customer places their trust in us, if the customer is able to trust us, we would have turned a one time purchases into a returning customer.

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