Subject: Re: [#228819] - Delivery
From: Mustehsan Siddiqui <[email-masked]>
To: Shoemart <[email-masked]>, Mazen Massalkhi <[email-masked]>, Hamza Hafeez <[email-masked]>, Sree Adhikessavan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Sidhartha Bhimania <[email-masked]>, Lalit Ratnala <[email-masked]>, Murtaza Merali <[email-masked]>, "Alexander Gomes" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Fri, 29 Nov 2019 09:40:53 +0000

Hi @Urvika Chaudhary<mailto:[email-masked]>,

As discussed, please get the amount refunded to the customer & offer him an apology voucher of SAR 50.

Regards,
Mustehsan

From: Shoemart <[email-masked]>
Reply-To: Shoemart <[email-masked]>
Date: Friday, 29 November 2019 at 10:45 AM
To: Mazen Massalkhi <[email-masked]>, Hamza Hafeez <[email-masked]>, Sree Adhikessavan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Sidhartha Bhimania <[email-masked]>, Lalit Ratnala <[email-masked]>, Murtaza Merali <[email-masked]>, Alexander Gomes <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Subject: Fwd: [#228819] - Delivery

External email sender, please take precaution.
Hi Team,

Any updates on the following case?

"Hi Hamza,

With reference to order number: 6449398030

This is a KSA Order and was placed on Oct 28, 2019. The status of this order is still showing "Ready to ship". We received this ticket on Nov 4, 2019 and we escalated this to Sagaya Kumar([email-masked]) on Nov 6, 12 and 19, 2019 however, we are getting no response on the same.

Please help us close this case. Thank you for your help!

Regards,
Apoorv"

Please look into this and advise. Thank you for your help!

Regards,
Apoorv
On Thu, 28 Nov at 10:12 AM , Mazen Massalkhi <[email-masked]> wrote:
Gents,

Need your Response please.

Regards,

Mazen Massalkhi
Head of Supply Chain-KSA
T: +966 | M: +966558811093
E: [email-masked] | www.landmarkgroup.com<http://www.landmarkgroup.com>
Riyadh Gallery Mall | PO Box 91861- Riyadh 11643- Saudi Arabia
________________________________
From: Hamza Hafeez <[email-masked]>
Sent: Thursday, November 28, 2019 9:10:14 AM
To: Sree Adhikessavan <[email-masked]>; Mazen Massalkhi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shoemart <[email-masked]>; Sidhartha Bhimania <[email-masked]>; Lalit Ratnala <[email-masked]>; Murtaza Merali <[email-masked]>
Subject: RE: [#228819] - Delivery

Dear Sree and Mazen,

Require your intervention here as well please, the order has been in the “Ready to Ship” status from the time it was placed, in October, and the support team is getting no response despite escalations.

Regards,
Hamza Hafeez
Customer Support / e-Commerce Executive

[SHOEMART LOGO-ENG]
Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Tel: +971 4 517-3209   Mobile: +971 50 483 9600
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Shoemart <[email-masked]>
Sent: Wednesday, November 27, 2019 8:34 PM
To: Hamza Hafeez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#228819] - Delivery

External email sender, please take precaution.
Hi Hamza,

With reference to order number: 6449398030

This is a KSA Order and was placed on Oct 28, 2019. The status of this order is still showing "Ready to ship". We received this ticket on Nov 4, 2019 and we escalated this to Sagaya Kumar([email-masked]<mailto:[email-masked]>) on Nov 6, 12 and 19, 2019 however, we are getting no response on the same.

Please help us close this case. Thank you for your help!

Regards,
Apoorv
On Tue, 12 Nov at 1:55 PM , Shoemart <[email-masked]<mailto:[email-masked]>> wrote:
Hi Rudimier,

Thank you for getting in touch with us.

We sincerely apologise for the inconvenience caused to you.

We would like to inform that we have already escalated your case to the relevant department and we are trying to find out status of your order.

​Our team is dedicatedly working to resolve your issue as soon as possible. We assure you that your money is safe with us and in case we are unable to deliver your order it will be refunded back to you.
​
We would really appreciate if you could be patient with us as we ourself are willing to get this issue resolved in priority.

Thanks for your cooperation and understanding.

Feel free to reach out to us if you need any further assistance.

Your friends,
The Support Team
On Sun, 10 Nov at 4:13 PM , rudimier akmad <[email-masked]<mailto:[email-masked]>> wrote:
OK YOUR TIME IS UP!!!
I NEED A FUCKING REFUND!!!

228819:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

228819:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com