Subject: Re: LSM Joining Case Test - Somenath Chatterjee
From: Somenath Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Nov 2019 03:19:53 -0500

| | LSM Joining Case Test

Name | Somenath Chatterjee
E-mail | [email-masked]
Phone Number | (+91) 7042232634
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Issue Recognition and Resolution
Process shared to resolve the query
Offering additional follow up with seller - Going extra mile for the customer

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is where we understand the issue and offer timely resolution.

A great customer services includes the framework as mentioned below :

Greeting -> Issue Recognition -> Issue Acceptance and Confirmation -> Zero Hold Time/Minimal Hold Time -> Offering Resolution and Process to do so -> Offering Follow Up -> Closure

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