Subject: Re: LSM Joining Case Test - Rohit Dhir
From: Rohit Dhir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Nov 2019 02:02:55 -0500

| | LSM Joining Case Test

Name | Rohit Dhir
E-mail | [email-masked]
Phone Number | (91) 8860068791
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Very defined in terms of giving instructions to the guest step by step. In addition to this we can send the response to the guest by greeting them first, and thanking for their interest in the event. Expressing their loyalty for chossing us as their business partner, and thanking the guest.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The basic difference is to be precise while handling any queries. there should be a WOW factor while guiding the customer. We should thank the customer for bringing their concern and express their loyality for choosing us as their service provider. There should never be any run around for the customer while providing solution. Always chech the history of the customer prior jumping to the solution. It should be a one stop shop for the customer once they reach you.

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