Subject: Re: LSM Joining Case Test - gaurav bhatt
From: gaurav bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Nov 2019 05:11:42 -0500

LSM Joining Case
Test

Name

gaurav
bhatt

E-mail

[email-masked]

Phone Number

(+91) 7906721125

Which blurb would you select?

Blurb 3

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The Blurb 3
is the most suitable for the event however, there is a some missing content in
the Blurb as the customer wants to receive the tickets at the hotel and there is
no information regarding the address in the Blurb. Other than that, the Blurb 3
shows the right empathy provided to the customer regarding the problem
.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

A good customer service includes the resolution for the issue
however, a great customer service includes the efficient resolution for the
issue and also by enquiring about the other issue if he/she is facing some and
to also show the empathy for the issue that he/she is facing.

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