Subject: Re: LSM Joining Case Test - Aniket Saxena
From: Aniket Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Nov 2019 05:10:41 -0500

LSM Joining Case
Test

Name

Aniket
Saxena

E-mail

[email-masked]

Phone Number

(201301) 8057599833

Which blurb would
you select?

Blurb 4

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

Well, the reason I opted for blurb 4 is that I
find it  as the most appropriate resolution for the customer&amp;amp;#039;s
query out of all the option as in this blurb we are understanding and
acknolwedging the customers concern in the best possible manner. We are also
acknowledging the customer&amp;amp;#039;s request to modify the delivery
address and enabling the customer to edit or customize the delivery address as
per the customer&amp;amp;#039;s convenience. We are providing the link and
guding the cutsomer to access the account in order to customize the details
therein. Also, we are assuring the customer that the tickets will be sent once
the seller will publish the tickets. In the addition to this, we have assured
the customer that customer will be able to track and trace the pakcage of the
tickets once they are out for the delivery.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

I my opinion the good customer service is how you
greet and treat the customer in a nice and proper way where the customer is
happy being served. But excellent or great customer service skill is meeting the
demands and reaching beyond the exceptional customer&amp;amp;#039;s
expectation. If we are emphasizing on total quality service then only it would
be termed as Great customer service.

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