Subject: New Reply Received - Order #9758928621
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 19 Nov 2019 09:49:28 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Order #9758928621  Ticket comment <div>
<div style="color: #000000; font-family: SFNSText, 'Helvetica Neue', Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Dear Splash,</div>
<div style="color: #000000; font-family: SFNSText, 'Helvetica Neue', Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;"><br></div>
<div style="color: #000000; font-family: SFNSText, 'Helvetica Neue', Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">My Address is:</div>
<div style="color: #000000; font-family: SFNSText, 'Helvetica Neue', Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;"><br></div>
<div style="color: #000000; font-family: SFNSText, 'Helvetica Neue', Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">LIGNUM INTERIORS LLC</div>
<div style="color: #000000; font-family: SFNSText, 'Helvetica Neue', Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Firmac Complex, 29th street, Dubai Investment Park 2,</div>
<div style="color: #000000; font-family: SFNSText, 'Helvetica Neue', Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Dubai, Unitd Rab Emirates.</div>
<div style="color: #000000; font-family: SFNSText, 'Helvetica Neue', Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;"><br></div>
<div style="color: #000000; font-family: SFNSText, 'Helvetica Neue', Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Location map:</div>
<div style="color: #000000; font-family: SFNSText, 'Helvetica Neue', Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://goo.gl/maps/udWPHx26bpoAyBrY9" rel="noreferrer">https://goo.gl/maps/udWPHx26bpoAyBrY9</a></div>
<div style="color: #000000; font-family: SFNSText, 'Helvetica Neue', Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;"><br></div>
<div style="color: #000000; font-family: SFNSText, 'Helvetica Neue', Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;"><br></div>
<div style="color: #000000; font-family: SFNSText, 'Helvetica Neue', Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Hope</div>
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<br>Begin forwarded message:<br><br>
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<div><blockquote><span style="color: #000000;"><b></b></span></blockquote></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <span>Splash &lt;[email-masked]&gt;</span><br><span style="color: #000000;"><b>Date: </b></span><span>11/19/2019</span><br><span style="color: #000000;"><b>To: </b></span><span>[email-masked]</span><br><span style="color: #000000;"><b>Subject: </b></span><span><b>Order #9758928621</b></span><br><br>
</div>
<div class="msg-quote"><div style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px;">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 255214</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 255214<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Urvika Chaudhary :</div>
<div style="font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px;">
<div dir="ltr">
<div><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">Hi Hope,</span></span></div>
<div>
<br><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">Thanks for your feedback. </span></span></span></span>
</div>
<div><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">​</span></span></span></span></span></span></div>
<div><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;" dir="ltr"><span style="vertical-align: inherit;">We apologize for the late reply. </span></span></span></span></div>
<div>
<span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">​</span></span></span></span><br>
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<div><span style="vertical-align: inherit;"><span style="vertical-align: inherit;" dir="ltr">Please provide us with the contact number and full address to be updated (<strong>house number - street name - neighborhood - city</strong>) .</span></span></div>
<div><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">​</span></span></span></span></span></span></div>
<div><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;" dir="ltr"><span style="vertical-align: inherit;">Thank you for your cooperation with us. </span></span></span></span></div>
<div><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">​</span></span></span></span></span></span></div>
<div><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;" dir="ltr"><span style="vertical-align: inherit;">Note: If no response within 24 hours the case will be closed automatically.</span></span></span></span></div>
<div><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"> </span></span></span></span></div>
<div><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;" dir="ltr">Do not hesitate to contact us in case of any further inquiries. </span></span></span></span></div>
<div><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">​</span></span></span></span></span></span></div>
<div><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;" dir="ltr"><span style="vertical-align: inherit;">Your friends, </span></span></span></span></div>
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<span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">Support Team.</span></span></span></span><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/255214