Subject: Re: LSM Joining Case Test - HUmaira Ashraf
From: HUmaira Ashraf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Nov 2019 04:15:05 -0500

| | LSM Joining Case Test

Name | HUmaira Ashraf
E-mail | [email-masked]
Phone Number | (201301) 6005238738
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected this blurb because i found it most appropriate as it included all the information that are important for the customer. And it also provided information about the e-ticket, as ticket can be available for customer instantly. It also included address confirmation, availability of person  when tickets are delivered, details of phone number. I also want to add a line for thanking the customer for their interest for the event and ask them if they have any other query.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According  to me good customer service includes basic level of satisfaction of the customer in which he/she get all the details that they need and help them to resolve the issue they had, while as great customer service include high satisfaction, all the information they need,  all queries resolved, and become our happy customer due to our smart work.

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