Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Nov 2019 13:44:13 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Delivery  Ticket comment <div><div dir="auto">Done this already and waiting for your courier guy to contact me for collection </div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Nov 18, 2019 at 10:52 AM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Hi Moira,</font></font></font></font></font></font></div>
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<div style="margin-bottom:0.0001pt;line-height:normal"><br></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr"><font color="#333333"><span style="font-size:10.5pt">We firmly </span>apologize<span style="font-size:10.5pt"> for such behaviour. </span></font></font></font></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font color="#333333"><span style="font-size:10.5pt">As we can see you ordered the product twice and both of the times you have complaint </span>regarding<span style="font-size:10.5pt" dir="ltr"> the authenticity of the product.</span></font></font></font></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><font style="vertical-align:inherit"><font style="vertical-align:inherit">In the meantime, an
exchange is not available at </font></font></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(31,115,183)'><a href="http://www.xxxx.com/" rel="noreferrer" target="_blank"><span style="color:rgb(31,115,183)"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">www.centrepointstores.com</font></font></span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><font style="vertical-align:inherit"><font style="vertical-align:inherit">. You can return online purchases through the
below three channels:</font></font></span>
</div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 11.25pt 0.0001pt;line-height:normal">
<span style='font-size:10pt;font-family:Symbol,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">·</font></font><span style='font-size:7pt;font-family:"Times New Roman"'> </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">You can contact our customer support team on 800-6927 to book a
return and to be notified of the refund amount based on our return policy.</span>
</div>
<div style="margin:0in 11.25pt 0.0001pt;line-height:normal">
<span style='font-size:10pt;font-family:Symbol,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>·<span style='font-size:7pt;font-family:"Times New Roman"'> </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>You can also book the return online. You can log into your
account and go to Order History. Click on "Order number". From that
page, you can see an option to return an item. Just click on the box and follow
the instructions.</span>
</div>
<div style="margin:0in 11.25pt 0.0001pt;line-height:normal">
<span style='font-size:10pt;font-family:Symbol,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>·<span style='font-size:7pt;font-family:"Times New Roman"'> </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>You can now drop off your return to any (brand) store across the
UAE.</span>
</div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><font style="vertical-align:inherit"><font style="vertical-align:inherit">Here’s what you need
to do.</font></font></span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 11.25pt 0.0001pt;line-height:normal">
<span style='font-size:10pt;font-family:Symbol,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>·<span style='font-size:7pt;font-family:"Times New Roman"'> </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Visit your nearest store: Wrap your returns in their original
shipping packaging and bring it along with your invoice to any (brand) store in
the UAE.</span>
</div>
<div style="margin:0in 11.25pt 0.0001pt;line-height:normal">
<span style='font-size:10pt;font-family:Symbol,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>·<span style='font-size:7pt;font-family:"Times New Roman"'> </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Hand over your return: An authorized staff member will take your
package and hand you an acknowledgement receipt. Please keep this safe.</span>
</div>
<div style="margin:0in 11.25pt 0.0001pt;line-height:normal">
<span style='font-size:10pt;font-family:Symbol,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>·<span style='font-size:7pt;font-family:"Times New Roman"'> </span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Receive your refund: After we check your returns, we'll process
your refund. If you’ve paid by cash, you can ask for a cash refund. It can also
be refunded to your My Credit account for online purchases. If you’ve paid by
card, you can receive a refund to your card.</span>
</div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><font style="vertical-align:inherit"><font style="vertical-align:inherit">Don't forget to check
the returns policy first to see which products we don't take back. You have
within 14 days to do a return and a refund.</font></font></span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><font style="vertical-align:inherit"><font style="vertical-align:inherit">Feel free to get in
touch with us for further assistance.</font></font></span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal">
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><font style="vertical-align:inherit"><font style="vertical-align:inherit">Your friends,</font></font></span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">The </font></font></span><font style="vertical-align:inherit"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><font style="vertical-align:inherit">S</font></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><font style="vertical-align:inherit">upport Team</font></span></font><span dir="ltr"> </span>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">Sent from my iPhone </div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/254867