Subject: Damaged Trolley Backpack Set
From: Seeta Seeta <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shivani Rani <[email-masked]>
Date: Mon, 18 Nov 2019 05:42:19 -0700 (MST)

Hi Sachin, 

In below case the customer is complaining about the bag quality as she bought the bag with 1 year warranty but after a month only the bag is damaged. 

Could you please assist us with this case, Attaching the picture of damage item as well. 

Waiting for your response. 

Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, November 18, 2019 5:41:53 PM 
Subject: Damaged Trolley Backpack Set 

Hi Mam, 

With reference to order no #9754621453 and ticket no #254119 

Order date: 5 Sep, 2019 
Delivery date: 7 Sep, 2019 

Customer is claiming that she bought the trolley bag #161582633 - Juniors Printed 3-Piece Trolley Backpack Set 
under one year warranty. 

Now it is damage and she wants a resolution. 

Please check and advice. 

Regards,. 
Shivani